Questions & answers
Help with purchases, ads, progress and gameplay. Still stuck? Email us and we usually reply within two business days.
Frequently asked
Do I need an account?
No. There are no Chronotrace accounts. Your progress is saved on your device, and on iPhone and iPad it also syncs through Game Center if you are signed in.
I bought something but don’t have it
Open the Shop and tap Restore purchases, signed in with the same Apple ID or Google account you bought with. If it still doesn’t appear, email us with the date of purchase.
How do I get a refund?
Purchases are handled by Apple and Google. Request a refund at reportaproblem.apple.com (iPhone/iPad) or from your Google Play account (Android).
Can I play without ads?
Levels 1 to 5 never show ads. After that, buy Remove Ads in the shop to turn off ads between levels and the banner. Watching an optional ad for a free Chrono Charge stays available if you want it.
Do I have to buy power-ups to finish the game?
No. Every one of the 50 rooms can be cleared without any power-ups. They make some rooms easier, and runs that use them are marked “Assisted”.
What is a Paradox?
If something stops one of your Echoes from repeating what you did (a box in its way, or you standing where it needs to be), time snaps back to the start of your current recording. A Chrono Charge cancels a Paradox instead: the Echo that went out of sync dissolves.
I’m stuck on a room
Every room has a solution with the tools shown. Try recording an Echo that waits longer on a plate, freezing objects at a different moment, or rewinding and trying again. The Time Shard in each room is optional.
Does deleting the app delete my progress?
On iPhone and iPad, if you are signed in to Game Center, your progress (stars, best times and Chrono Charges) syncs automatically and comes back when you reinstall or switch devices. Otherwise progress is stored only on your device and is lost if you delete the app. Purchases can always be restored with Restore purchases.
Contact us
Email admin@sectoroneconsulting.com. Include your device model and, for purchase problems, the date of purchase.